How to Deploy Universal UCC Affordably and Flexibly

WAVE OnCloud Series, Part 3 of 3

In previous blog posts, we delved into two of the most pressing use cases for a truly unified communication and collaboration (UCC) platform, one that bridges the divide between the “carpeted” and “concrete” business components. These were:

  1. Safety: Do you have the enterprise-wide communication coverage needed to facilitate All Call in the event of a crisis?
  2. Agility: Is your UCC system universal enough that business  operations can change on the fly, but in a coordinated manner?

With a setup such as WAVE from Motorola Solutions, which integrates radio and cellular communications, the answer to both questions is a resounding “yes.” Silos between the carpet and the concrete components of business dissolve to make way for universal UCC.

But that does leave one lingering question: What happens as business operations expand and contract? Universal UCC has the benefit of enabling business-process agility at any given moment in time, but can it do the same over time – for instance, in the course of months or even years.

Circumventing the Risk of High Expense and Low Returns

The upfront expenditures associated with digital transformation have a way of tempering the initial excitement of change. Even the most carefully evaluated technology investments are really just educated guesses. What will the return on investment really end up looking like?

Individually, carpeted and concrete businesses have come up against this question. The former has dealt with it in the form of digital communication systems such as VoIP and UC platforms, and the latter with two-way radio. Universal UCC is about uniting both sides of the business under a single, enterprise-wide platform, which has extraordinary potential to improve operations.

As compelling as the value proposition may seem, why should an enterprise pour money into new infrastructure? Simply put, they shouldn’t, because they can still get all the benefits of universal UCC without the sticker shock.

Just as subscription-based services in the cloud have made digital transformation affordable, quick to deploy, and flexible, WAVE OnCloud from Motorola Solutions has done the same for integration between two-way radio and digital enterprise communications.

No CAPEX? Check. Predictable Pricing? Check. ROI? Check!

Rather than deploying on-premises, which requires an upfront expense and overhead for ongoing maintenance, businesses can opt into what Gartner refers to as communication Platform-as-a-Service (cPaaS).

As a subscription-based software model, cPaaS enables push-to-talk (PTT) from any location, and on any device that has Wi-Fi or cellular connectivity (i.e., laptops, tablets and smartphones). From an operational standpoint, this capability is crucial. According to a survey conducted by Motorola Solutions, 78 percent of manufacturing workers are using multiple devices to communicate with one another.

Two-way radio is still in use by 67 percent of production workers, second only to smartphones, at 78 percent. Clearly, there is significant overlap between smartphones and radio, with many employees regularly using both. This is where WAVE OnCloud is especially useful. Any digital device that has the WAVE PTT application can communicate instantly with any MOTOTRBO radio, and vice versa. Even when workers are out of range of the radio network, they can still utilize PTT through mobile the same as they would through a two-way radio unit. What’s more, they can use PTT with any other worker in the carpeted areas of business who has access to the service.

All of this occurs without any need for new infrastructure, meaning CAPEX budget is not required. Equally critical, cPaaS has a predictable-pricing model. Like other as-a-Service offerings, there’s a fixed cost per device. This facilitates the long-term flexibility referenced at the start of this post. Enterprises hereby have universal UCC for the cost of just the monthly fee per user – no additional infrastructure, and no maintenance necessary. The end result is a high-performing service with a low total cost of ownership, a.k.a., the ingredients for ROI.

If that message resonates with you, contact Day Wireless Systems today for more information.

Motorola Solutions makes the innovation affordable. We make it easy.