Two-way Radio Deployment Best Practices – Training

Push-to-talk, release to listen. It’s a simple concept, yet the effectiveness of your radio system depends on its users. For some, it’s like second nature, and for others, it can be a bit challenging. Working with Motorola for decades, we’ve become a platinum radio dealer from successfully executing countless two-way radio deployments, and we’re happy to lend our expertise so you can execute a seamless deployment. 

Training steps 

Before launching your new system, it is important your organization conducts thorough, multi-level training to ensure all users are prepared to operate the new system. 

    1. Train the trainer Make sure you reach out to schedule a “train the trainer” session from your two-way dealer. This will include introduction of the new equipment, its features and operation, system operation and maintenance, and best practices for all users. Your dealer should provide documentation you can provide to staff. For example, we can provide a radio print out that includes exactly how your radios have been programmed, including what each button is for, and how to activate certain functions.
    2. Organization team leads Depending on your organization’s size, it will be extremely helpful for you to have a team of lead operators or that ideally involve both technical staff and key operators. For example, your team leads might include members of each department or division who have aptitude for or will be heavily utilizing the new two-way system. These leads should be more extensively trained and should be relied-upon to help roll out the system, train, and answer questions for other users. In larger organizations, this is essential, but it can also be useful to have a cross-training system in smaller organizations to help spread the workload, especially during launch.
    3. Roll-outs by division/department Once your team leads are up to speed, focus on one division or department of users at a time for training and implementation that focus on radio operation, etiquette, and any special departmental considerations identified during previous planning and training sessions. You might consider asking the team lead to train their group (with the PIC support).

      Each group might also have unique or special needs or usage that should be addressed in the training. Team leads can consult or assist with supplemental documentation addressing their group’s unique needs.


Radio Etiquette

The key components of your training should be focused around Radio Protocol and Etiquette. These tips compiled by our staff include legal and helpful requirements to ensure your staff communicates efficiently, effectively, and without jeopardizing sensitive information or risking your FCC license. For example: 

  • Communications prohibited by the FCC 
  • Radio performance tips, such as positioning and basic operation
  • Effective microphone usage
  • Communication etiquette 
  • Radio terminology


These guidelines are suitable for distributing to staff for training, keeping handy with radio equipment, and for use in follow-up drills. View Radio Protocol and Etiquette Sheet

As a leading Motorola dealer, we pledge to help ensure you get the best deployment possible. If you’re not receiving the assistance you need, contact us to find out more about our training and maintenance programs. 

View our Two-way Radio Offerings

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