Your radios and devices are your communications lifeline. Make sure they are always on and never failing. When seconds count, your message must get through. Streamline device management and optimize the performance of your radios so your team is always connected.
Motorola Solutions' experienced technologists are available to help isolate and resolve any issues you may have with your radios and devices. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues.
Your radios and devices are your communications lifeline. Make sure they're always on and never failing.
Device Programming and Provisioning
Radio performance is critical to an effective mission-critical operation. Your users rely on their radio to be available and connected. You count on the radio to operate at optimal efficiency. Having up-to-date software and firmware feature sets is critical to effective communications. According to a survey of public safety radio managers, 70% of them wait until something breaks to perform maintenance. Staying current and managing the ever-increasing radio complexities are putting relentless pressure on in-house radio management teams.
Technical Support and Preventive Maintenance
Staying on top of constantly changing technology can be a real challenge. Seventy percent of complex project implementations fail or are challenged due to poor technology management. As the mission-critical technology ecosystem becomes more elaborate with rapid infusion of new technologies such as body-worn cameras, new software platforms, video analytics and IP-based networks, you need to access better technical support programs and expertise to optimize system performance.
Support Services
Motorola Solutions brings a comprehensive portfolio of support capabilities across your mission-critical technology ecosystem. As the technology provider and system integrator of your public-safety systems we understand system issues better than anyone else.
Managed and Support Services
You can rely on Motorola Solutions to help you maximize the value of your radio and device investments with the right level of services designed specifically for your needs. It brings a range of service capabilities that you can choose through its Essential, Advanced and Premier service packages.
Services for APX Two-Way Radios
With Essential services, Motorola Solutions offers the tools and the expert support needed to efficiently manage your radio fleet. With Advanced
services, batch programming enables you to manage and program your radio fleet efficiently, saving you precious time for efficient radio fleet
management. With Premier services, you transfer your APX two-way radio operations, including full-service programming, to their managed services
professionals, allowing your team to focus on its primary responsibilities.
Services for APX Next Radios
Essential Services provide expert support when you need it, and basic tools that allow you to program and manage radios one by one. Advanced Services improve response and continuity with high-efficiency capabilities such as batch programming, advanced scheduling and fleet level reports. With Premier Services, you transfer your APX NEXT two-way radio operations, including full-service programming, to Motorola Solutions' managed services professionals, allowing your team to focus on its primary responsibilities.
Services for LTE Handheld Devices
While Motorola Solutions LTE devices are built for superior performance, accidents happen. Essential Services provide you with technical support to troubleshoot problems and hardware repair to restore your device to factory specifications and updated with the latest firmware. Its service centers are certified to comply with ISO9001.
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