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Certified Service Center Program (CSC)

What is the Certified Service Center Program?

The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Showing our customers that we mean business!

Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.

Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.

What’s involved?

To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.

Certification Requirements:

  • Facility Service Capability
  • Code of Conduct
  • Appropriate Test Equipment and Tools
  • Customer Service and Warranty Policy
  • Management Skills
  • Technician Certifications
  • Licensing and Insurance
  • Professional Appearance

What types of topics are covered in the CETa certification from the Electronics Technicians Association?

Ohms Law
Wire gauges
Capacitors and capacitance
Oscilloscope usage
AC sine waves and other waves
Logic gates
Zener diodes and regulators
Capacitive reactance
Varactor diodes
Rectifiers
Power supplies
Transformers
Inductors and inductance
Metric system
Binary Hex
Lead-acid batteries
Thermo-couple
Series and parallel circuits
Pi and T filters
DC generators
MOSFETs
Resistor color coding
Series resonance
Parallel resonance
NPN versus PNP
SCR
Coaxial cable

Day Wireless Systems has the most experienced team of wireless technicians in the industry, but we also provide high quality customer service. Contact your local Day Service Center today!

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