Services for APX Two-Way Radios

Ensure Peak Performance For Your Radios

Choose the right level of services you need to maintain and program your APX™ two-way radios for peak performance. The more you engage Motorola Solutions, the more you transfer the risk to us and achieve peace of mind with day-to-day management activities of your APX radios.

Essential: Access technical support when you need it to troubleshoot problems and restore device performance.

Advanced: Accelerate deployment and improve continuity to efficiently manage your radio fleet.

Premier: Transfer day-to-day accountability to us to maintain and support your radio inventory to maximize performance and reduce risk.

Essential Services: New Two-Way Radios

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Overview

Motorola Solutions' two-way radios are built for superior performance, but accidents happen.

Essential Services provide you with technical support to troubleshoot problems and hardware repair to properly restore device performance.

Features

Rely On Expert Repair

State-of-the-art diagnostics equipment, repair tools and replacement parts help ensure your radios are protected from normal wear and tear and are back in operation within five days. Two-way shipping is included. All radios are returned to factory specifications and updated with the latest firmware. Motorola Solutions service centers are certified to comply with ISO9001.

Access Technical Support

Motorola Solutions-experienced technologists are available 8x5, Monday – Friday, local time, to help isolate and resolve any issues you may have with your radios. These dedicated professionals effectively troubleshoot and resolve your issues within a four-hour time frame.

Expand Your Coverage

While Motorola Solutions two-way radios are built for superior performance, accidents happen. If additional device management services are needed, Motorola Solutions offers expanded coverage and support that includes: repairs for chemical, liquid, and physical damage; three-day repair turnaround time; two-hour window for help desk response and 8x5 technical support.

Service Packages for APX Radios

Optional Services For Enhanced Coverage

For additional radio protection, we offer the following options: chemical, liquid, and physical damage; three day repair turnaround time for help desk response; 8x5 technical support and a battery refresh program.

Advanced: New Two-Way Radios

Premier Services: New Two-Way Radios

Brochures

  • Essential Services for APX™ Two-Way Radios
    Essential Services provide technical support and hardware repair to properly restore your APX radios.
  • Advanced Services for APX™ Two-Way Radios
    Advanced Services provide accelerated deployment with Radio Management software and database hosting for improved continuity and efficient management of your radio fleet.
  • Premier Services for APX™ Two-Way Radios
    Get the convenience, flexibility and speed you require to support and manage your APX two-way radios. Motorola Solutions is fully accountable for all your device management activities such as ongoing provisioning and repairs, as well as performance and security needs.
  • Essential Services for APX Consolettes
    Essential Services provide you with technical support to troubleshoot problems and hardware repair to properly restore your consolette

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Two-Way Radio Services Overview

Learn how expert services help accelerate deployment, enhance functionality and support the growing complexities of managing your radio fleet.