To stay on top of constant change, you need emergency call handling and mapping software that is reliable, continues to innovate and makes the telecommunicator’s job easier. VESTA delivers all three and more so you can protect with confidence.
Trusted emergency call handling software
Trusted by thousands, answering over 65% of all 9-1-1 calls in the U.S., VESTA call handling software offers PSAPs proven technology that increases productivity and continually strengthens how you serve the public.
Turn Audio into Searchable Data
CommandCentral Smart Transcription turns the audio from 9-1-1 calls into data you can use real-time. Verify caller information, monitor 9-1-1 calls and preserve call transcripts for post call analysis. Transcription and translation at your fingertips.
Strengthen Response with One Map
CommandCentral Aware for 9-1-1 simplifies the work telecommunicators must do to locate the 9-1-1 caller. Increase their ability to respond quickly and accurately with greater situational awareness – all with one map.
Connect with the Community
CommandCentral Citizen Input allows telecommunicators to receive streaming video from 9-1-1 callers in a controlled environment with data they can use to better protect the public and first responders. Give the telecommunicator a sense of closure they may not have had before.
Gain a more informed and coordinated decision
VESTA 9-1-1 Data Assist provides real-time intelligence with life-saving data to better protect the community and first responders. Having text as an alternate communication method and details about the caller’s health and location can make all the difference in the speed and accuracy of the response.
Detect and Contain Cyber Threats
Your mission-critical systems must be fully available and resilient to cyberattacks. Security elements like antivirus or firewalls are no longer enough. The VESTA 9-1-1 Cybersecurity Services provide the technology to detect and contain cyberattacks before they harm your PSAP.